Refunds API

🚀 TLDR Deal Engine streamlines airline ticket & EMD refunds through a single API. One integration connects you to PSS, GDS, NDC, BSP, and ARC - without maintaining a zoo of custom integrations. Our engine interprets fare and tax rules with NLP, applies your business logic, and delivers refund calculations in real time via API, user interface, or queues.

1. Introduction

Deal Engine’s single API centralizes calculation and processing of airline ticket refunds. Instead of building custom integrations or maintaining dozens of workflows, our API centralizes refund logic into one platform-reducing complexity, lowering costs, accelerating automation, and improving traveler experience.

At its core, the refund API combines:

• NLP - to structure plain‑text travel data into machine‑readable formats.
• Rule engine - reflecting your custom business rules.
• Platform agnostic - implement once and orchestrate securely across systems

Supported systems:

• PSS: Amadeus Altea, Sabre Sonic, and own PSS.
• GDS: Amadeus, Sabre, Travelport.
• NDC: Amadeus NDCX, Sabre NDC, Travelport NDC, TravelFusion, Spark Farelogix, and direct airline APIs.
• Settlement Systems: BSPLink, ARC.

2. Key benefits

Unified schema

Integrate once and access major channels through a consistent schema-no need to maintain per‑system mapping or custom logic.

Operational efficiency

Reduce call‑center workload and enable customer self‑service refund portals while standardizing internal workflows.

Real‑time servicing

Enable immediate refund decisions and flows, improving the traveler’s experience while eliminating manual work and associated costs.

GraphQL‑powered

Built on GraphQL for a modern developer experience:

• Self‑documenting schema.
• Built‑in introspection and playground tools.
• Efficient queries-clients fetch only the data they need.

Flexible consumption options

• API Integration: Asynchronous and synchronous workflows with Graphql subscriptions and webhook support.
• Agent UI: Web‑based tool with enterprise SSO support.
• GDS Queues: Pull‑based workflows.

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For more details on GraphQL checkout REST vs Graphql

3. Why Deal Engine?

• Platform agnostic: Works across PSS, GDS, NDC, BSP, ARC and direct-connect.
• Full coverage: Handle every type of refund for tickets and EMDs.
• Unified logic: One schema means no ongoing mapping overhead.
• Industry focus: Purpose‑built for airline and travel industry refund operations.
• Scalability: Cloud‑native architecture built to handle high‑volume refund requests.
• Security & compliance: Compliant with PCI DSS, SOC 2, ISO and GDPR standards.

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For more details on security checkout FAQ on security and compliance