10. Support

10.1 How do I get help if I run into an issue?

Official support is provided via Zendesk; open a ticket anytime.

10.2 Can I track the status of my support requests?

Yes, ticket status, change history, and resolution time are available in Zendesk.

10.3 Are DE algorithms flexible to adjust to my specific operation?

Most likely yes. In case you require a customized feature, open a new feature request in Zendesk.

10.4 Do you offer onsite consultations?

Yes, we offer online and onsite support, you just need to request it via Zendesk.